JIGSAW PERFORMING ARTS SCHOOLS TERMS AND CONDITIONS*

*Please note that Jigsaw Arts Franchise Ltd is a franchise owner operated business, and these terms and conditions are valid for each individual franchise owned school.

Jigsaw Arts cannot accept children without a booking made via our online booking system. By signing up to a class, you are agreeing to all our Terms and Conditions.

 

Jigsaw Performing Arts School Two Week Trial Period

A two-week trial period is available at our weekend performing arts school for new customers only and is paid for in advance via the booking system on our website. It entitles a student to attend a Jigsaw Performing Arts School for two consecutive weeks, is non-refundable and cannot in any circumstances, be extended. All students wishing to continue the course will receive an email inviting them to continue for the remainder of the term, this email will contain a link to their family account where payment can be made Should the offer to continue not be taken up then we will automatically assume that a place is no longer required and will be at liberty to offer this place to another student.

If a new student selects to book in for a full term without signing up for the two-week trial, the trial period does not apply, and the customer has committed to the full term.

 

Payments

Jigsaw are unable to admit children or reserve a place without payment. Payments can be made via debit or credit card via the booking system on our website. Please note we are unable to accept cash at any of our venues. All payments should be received in full in advance, alternatively, you can sign up to a monthly payment plan. More details below.

Students attending any sessions outside of the Trial Period will be liable for the full term’s fees. An up-to-date record of your schedule of payments is held on your online account.

 

Instalment Payments

Instalment payments are divided over four equal instalments over the term. These payments are administered by Stripe; should a payment for any reason fail, then Stripe will attempt a number of times to collect the payment over a two-week period and will notify the customer each time. Should the payment fail to be collected after these attempts then the customer will be asked to add an alternative payment method. Instalment payments are not available at all Jigsaw Arts venues, so please consult your school manager if this option does not appear at checkout.

 

Cancellation Policy

To cancel your child’s place, you must inform your on-site school manager by the last day of the current term at the latest, and we will ensure no payments are taken after your current term’s balance is clear. If you are an instalment customer, please note you are automatically booked for the following term, and it is your responsibility to cancel your booking by the end of the current term.

 

Refunds

Jigsaw Arts operates a no refund policy. In extreme situations, a refund or a credit note may be considered at the discretion of Jigsaw Arts.

 

Registration and Collection of Children

Jigsaw Arts are responsible for children for the duration of the session booked. Jigsaw Arts cannot accept responsibility for children outside the designated hours of care.

Unfortunately, we are unable to admit children before the session start time. Parents/Guardians must register their children at the beginning of the session and collect their children from the designated pick-up point at the end of the day. Please be patient as your child’s safety is of paramount importance to us. Parents wishing older children to walk home unaccompanied must inform the school manager.

We operate in accordance with our health and safety, child protection, safeguarding and privacy policies, copies of which can be found on our website.

 

Drop off sessions

All sessions are drop off sessions, unless taking part in Jigsaw Jumpers where parents/guardians are encouraged to participate. No parents/guardians or spectators are allowed into classes at any times other than to watch presentations and shows at the end of term. Parents/Guardian are welcome to wait on the premises for the duration of their child’s class if possible but are also welcome to leave children in our supervision. Classes start on time so please arrive a few minutes early to avoid disruption to classes. Any continuous lateness may result in the loss of your child’s place.

 

Late collection

In the event of late collection, a penalty charge may be incurred and could result in the loss of your child’s place.

If the child is not collected within a reasonable amount of time and parents cannot be contacted, Jigsaw Arts will take the child to the nearest police station or contact social services. In the event of any emergency, please call your school manager (details on the individual school page on our website).

 

Attendance

Wherever possible, parents/guardians should notify Jigsaw if the student will not be attending on any given day booked. Parents should notify the school manager if students need to leave for appointments during the session.

 

In the Event of Illness or Accident

Children who arrive at Jigsaw with a temporary sickness (e.g. flu, diarrhoea, vomiting etc.) will not be permitted to register as we have a responsibility to all children’s health and welfare. Should a child become ill or is involved in an accident, parents will be contacted using the telephone numbers listed on the family account and the nature of the illness/accident explained. The child must be collected so the parent can seek professional medical advice. If immediate hospital treatment is required an ambulance will be called (e.g. broken limb, head/back injury) and parents will be notified. In the event that the child should need emergency treatment and the parents cannot be contacted, Jigsaw Arts will act in loco parentis and authorise treatment. It is the parent/guardian’s responsibility to keep Jigsaw updated with changes of address and telephone numbers and to be contactable during the sessions.

 

Behaviour management

Jigsaw Arts recognises the importance of positive and effective behaviour management strategies in promoting children’s welfare, learning and enjoyment. In the event of misbehaviour that is incompatible with the enjoyment or safety of other children, students will be asked to leave, and parents will be contacted.

 

Break and/or Lunch time

Our weekend sessions, have short break time and our summer schools have a lunch and break time. No food, drink or gum may be consumed during classes and should be saved until designated break times. Any snacks brought into classes must be NUT FREE. Please note that some venues have differing policies regarding snack time, so please check with the school manager and check your welcome email.

Children attending the Jigsaw full day holiday workshop should bring packed lunches. Parents should label their child’s packed lunch. Parents are advised not to include food which requires refrigeration. Packed lunches are stored at room temperature and kept away from direct sunlight, heaters and radiators. We recommend parents include picnic type pre-frozen ice packs/cool bags. Children are supervised whilst eating.

 

Staff Changes

Jigsaw reserves the right to make changes to the timetable, the teaching staff, the advertised programme in the event of illness or other circumstances beyond our control. This will only be done if absolutely necessary and Jigsaw will do its best to keep programme delivery as similar as possible, but unfortunately this cannot always be guaranteed.

 

Cancellation of Sessions

Jigsaw will not accept liability for any teaching sessions which have to be cancelled for reasons beyond their control (such as fire, flood, extreme weather or criminal activity). In these circumstances Jigsaw will be under no obligation to provide compensation and any arrangements made as a goodwill gesture will be at Jigsaw’s discretion.

 

Clothing

Students should wear suitable clothing and footwear at all times. Jigsaw uniform or black clothing is preferred at our weekend performing arts schools. This is available to purchase via the online shop on our website. Children can wear their own comfortable clothing during the holiday workshops.

 

Toilet training

Jigsaw are unable to accept younger children who are not toilet trained into the weekend schools and holiday camps. Jigsaw Jumpers classes for our pre-schoolers are an exception to this rule as parents are present with their child.

 

Personal Belongings

Jigsaw advises students not to bring personal belongings to the school as we are unable to accept liability for damage or loss of property. We recommend all Jigsaw clothing is labelled.

 

Fee increases

Jigsaw Arts fees are reviewed annually and may be increased each year. You will be notified in advance of the change.

In the event of an emergency, please use the Jigsaw Arts emergency telephone number to pass on information: contact details on the individual school page on our website.

Last Updated: September 2025

 

USE OF WEBSITE

Welcome to Jigsaw-arts.co.uk (the “Website”). By accessing or using our website, purchasing products, or enrolling in classes, you agree to be bound by these Terms and Conditions (the “Terms”). Please read these Terms carefully before using the Website. If you do not agree to these Terms, do not use the Website. 

Eligibility

You must be at least 18 years of age to use this Website or make purchases. By using this Website, you confirm that you are of legal age or have permission from a parent or guardian. 

Website Content

All content on this Website, including text, graphics, images, and logos, is the property of Jigsaw Arts and protected by intellectual property laws. You may not copy, distribute, or use any content without express permission. 

Prohibited Uses

You agree not to use the Website for any unlawful purpose, including: 

• Engaging in any activity that disrupts or interferes with the Website. 

• Attempting to gain unauthorised access to any portion of the Website. 

• Using the Website to transmit any harmful or illegal content. 

• Violating any applicable local, state, national, or international law. 

Changes to the Website

We reserve the right to modify or discontinue any part of the Website at any time without notice. We are not liable to you or any third party for any modifications, suspension, or discontinuation of the Website. 

SALES OF PRODUCTS

Product Descriptions and Availability

We strive to display accurate information about our merchandise. However, we do not guarantee that the descriptions, colours, or images are entirely accurate. Availability of products may vary, and items may be limited or discontinued without notice. 

Pricing and Payment

All prices listed are in GBP and do not include shipping fees, which will be calculated at checkout. We reserve the right to adjust prices at any time. Payment must be made through our approved payment providers, and by completing a transaction, you agree to be bound by the provider’s terms. 

Shipping and Delivery

We will make every effort to deliver products in a timely manner. Delivery times and charges are estimated based on location. We are not responsible for delays or damages caused by shipping providers.  

Returns and Refunds

Please refer to our Returns Policy for details on how to return a product for a refund or exchange. Returns may be accepted under specific conditions, and refunds may be issued based on our assessment. 

Product Warranties

Unless otherwise stated, we do not provide warranties on any products sold. Any warranties provided by the product manufacturer will apply, and we are not liable for any damages arising from product defects.

SALES OF CLASSES

Class Enrolment

To enrol in a class, you must complete the registration form and make the full or agree to instalment payments. Spaces are limited, and we reserve the right to accept or deny enrolment at our discretion. 

Class Fees and Payment

All class fees are in GBP and must be paid in full or an instalment plan agreed at the time of enrolment. Fees are non-refundable except under specific circumstances outlined in our Refund Policy. We accept payments through approved payment providers, subject to their terms. 

Class Cancellations and Rescheduling

We reserve the right to cancel or reschedule classes at any time. In the event of a cancellation or significant change, enrolled participants will be notified and where possible classes may be rescheduled.  Jigsaw will not accept liability for any teaching sessions which have to be cancelled for reasons beyond their control (such as fire, flood, extreme weather or criminal activity). In these circumstances Jigsaw will be under no obligation to provide compensation and any arrangements me as a goodwill gesture will be at Jigsaw’s discretion. 

Code of Conduct

Students are expected to behave respectfully and professionally during classes. Disruptive, abusive, or unsafe behaviour may result in immediate dismissal from the class without a refund. 

Liability

Participation in classes involves inherent risks, and by enrolling, you acknowledge these risks and release Jigsaw Arts from liability for any injury, loss, or damage incurred. Students must follow all teacher guidance and any safety protocols during classes. 

Limitation of Liability 

To the fullest extent permitted by law, Jigsaw Arts shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or other intangibles, arising out of or in connection with the use of the Website, purchase of products, or participation in classes. 

Governing Law 

These Terms shall be governed by and construed in accordance with the laws of England & Wales. Any disputes arising under or related to these Terms will be resolved in the courts of England & Wales 

Changes to Terms and Conditions 

We reserve the right to amend these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the Website after any modifications constitutes acceptance of the revised Terms. 

Contact Information 

If you have any questions or concerns regarding these Terms, please contact us at franchise@jigsaw-arts.co.uk 

By using this Website, purchasing merchandise, or enrolling in classes, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. 

CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICY

Last Updated: November 2024 

At Jigsaw Arts, we believe in making a positive impact on society through our business practices and community engagement. This CSR Policy outlines our commitment to sustainable and ethical practices in every aspect of our operations, from selling merchandise to delivering performing arts education. 

Purpose 

The purpose of this CSR Policy is to: 

• Define Jigsaw Arts responsibilities toward society, the environment, and the communities we serve. 

• Provide a framework for ethical and responsible business practices. 

• Ensure compliance with applicable laws and regulations. 

Scope 

This policy applies to all employees, contractors, partners, and stakeholders associated with Jigsaw Arts. It guides our approach to ethical conduct, community involvement, environmental sustainability, and responsible marketing. 

CSR Commitments 

Ethical Business Practices

We are committed to conducting business ethically and transparently. This includes: 

• Ensuring fair, honest, and respectful interactions with customers, students, franchisees, employees, suppliers, and partners. 

• Protecting customer data and privacy in accordance with applicable regulations. 

• Adopting anti-corruption and anti-bribery measures in all business dealings. 

Environmental Responsibility

Jigsaw Arts is dedicated to minimising our environmental footprint and promoting sustainability. Our commitments include: 

• Reducing waste and energy consumption in our operations. 

• Implementing sustainable packaging solutions and recycling practices. 

• Sourcing eco-friendly materials for our merchandise wherever possible. 

• Educating staff and stakeholders on sustainable practices and encouraging responsible environmental choices. 

Community Engagement

We aim to support and uplift the communities in which we operate, particularly through our performing arts programs. Our initiatives include: 

• Offering scholarships or subsidised class rates for underprivileged students. 

• Collaborating with local charities, schools, and organisations to provide access to the arts. 

• Hosting events and workshops that foster community engagement and appreciation for the performing arts. 

• Encouraging employees to volunteer in community-focused programs. 

Employee Well-being

We prioritise the health, safety, and development of our franchisees and employees by: 

• Providing a safe and inclusive working environment. 

• Offering training programs to foster personal and professional growth. 

• Supporting work-life balance and mental health initiatives. 

• Ensuring fair compensation, benefits, and equal opportunity for all employees. 

Responsible Marketing and Communications

Jigsaw Arts is committed to honest and responsible marketing. This means: 

• Accurately representing our products and services. 

• Avoiding misleading or deceptive advertising practices. 

• Using inclusive language and imagery in our marketing materials. 

• Promoting positive values and respect for diversity in our marketing campaigns. 

Implementation and Monitoring 

Our CSR efforts are overseen by the Designated Officer, who is responsible for: 

• Setting annual CSR goals and objectives. 

• Regularly reviewing and reporting on CSR activities and progress. 

• Ensuring compliance with all relevant environmental, social, and governance (ESG) standards. 

• Evaluating the impact of CSR initiatives and implementing improvements. 

• All employees and stakeholders are encouraged to provide feedback on CSR practices and suggest improvements. Reports on CSR activities and progress will be shared annually with stakeholders. 

Review and Continuous Improvement 

This CSR Policy will be reviewed annually and updated as necessary to reflect new initiatives, feedback, and changes in regulations. We are committed to continuously improving our CSR practices and finding innovative ways to make a positive impact on society and the environment. 

INCLUSION AND DIVERSITY POLICY

Last Updated: November 2024 

At Jigsaw Arts, we recognise the value that diversity brings to our organisation and are committed to fostering an inclusive environment where all employees, franchisees, partners, and customers feel valued and respected. This Inclusion and Diversity Policy outlines our commitment to creating a workplace and community that embrace individual differences, perspectives, and contributions.  

Purpose 

The purpose of this policy is to: 

• Define our commitment to fostering inclusion, equality, and diversity within our workplace and in our interactions with customers, franchisees, partners, and the community. 

• Encourage an environment where differences are celebrated, and everyone has an equal opportunity to succeed. 

• Support compliance with relevant laws and promote a respectful and harassment-free workplace. 

 Scope 

This policy applies to all franchisees, employees, contractors, partners, and stakeholders of Jigsaw Arts and applies to all aspects of our business operations, including recruitment, training, development, promotion, and community engagement. 

Commitments to Inclusion and Diversity  

Promoting an Inclusive Culture

We are dedicated to creating a culture of inclusion where every individual feels welcomed and valued. This includes: 

• Recognising and celebrating the unique backgrounds, perspectives, and talents of each employee and community member. 

• Encouraging open dialogue and providing a safe space for all voices to be heard. 

• Ensuring that all employees understand their responsibility to contribute to an inclusive workplace. 

Recruitment and Hiring

Our recruitment and hiring practices are designed to attract a diverse talent pool and provide equal opportunities for all candidates. We are committed to: 

• Implementing fair and unbiased recruitment processes that focus on skills, experience, and potential. 

• Actively seeking diverse candidates from various backgrounds, including race, gender, ethnicity, age, disability, sexual orientation, and more. 

• Ensuring that our hiring practices promote equal opportunity and discourage discrimination. 

Professional Development and Advancement

We believe in the potential of all employees to grow and succeed. To support this, we offer: 

• Equal access to training, development programs, and mentoring opportunities for all employees. 

• Transparent criteria for performance evaluations and promotions. 

• Initiatives to identify and address potential barriers to career advancement.  

Safe and Respectful Workplace

Creating a respectful and harassment-free workplace is fundamental to our values. We are committed to: 

• Prohibiting any form of harassment, discrimination, or bullying based on race, gender, religion, sexual orientation, age, disability, or any other characteristic. 

• Encouraging employees to report any inappropriate behaviour or concerns without fear of retaliation. 

• Responding promptly to complaints and conducting fair investigations, with appropriate action taken as necessary. 

Inclusive Customer and Community Engagement

We strive to make our products, services, and community programs accessible and welcoming to all. This includes: 

• Using inclusive language, images, and messaging in our marketing and communications. 

• Designing products and services that cater to diverse needs and preferences. 

• Supporting community initiatives and partnerships that promote inclusion, equity, and diversity in the arts and beyond.  

Responsibilities 

Employees

All employees are expected to: 

• Treat colleagues, franchisees, partners, customers, and community members with respect and dignity. 

• Challenge biases and stereotypes and contribute to an inclusive environment. 

• Report any incidents of discrimination, harassment, or exclusion to their supervisor or the HR department. 

Leadership and Management

Leaders and managers are accountable for: 

• Leading by example in creating a culture of inclusion. 

• Promoting diversity and addressing barriers that may hinder equal opportunity. 

• Providing support and resources to ensure the implementation of this policy. 

Monitoring and Evaluation 

We are committed to continuously improving our inclusion and diversity practices. This includes: 

• Regularly reviewing policies, practices, and progress toward inclusion and diversity goals. 

• Gathering feedback from employees and stakeholders to identify areas for improvement. 

• Reporting on inclusion and diversity initiatives and achievements annually. 

Review 

This policy will be reviewed annually and updated as necessary to ensure its relevance and effectiveness in promoting a diverse and inclusive workplace.